Return Period
You have 30 calendar days from the delivery date to initiate a return. All returned items must be postmarked within this window.
Eligibility Conditions
To qualify for a return, items must be:
- In unused, unworn condition – no dirt, scuffs, odors, or signs of outdoor use.
- Returned in original packaging, including the product box, tags, and any included accessories.
- Complete sets or bundles must be returned in their entirety; partial returns of a bundle are not accepted.
Non-Returnable Items
For hygiene and safety reasons, we do not accept returns on any products that have been worn, washed, or altered. Clearance items marked as “Final Sale” are also non-returnable.
How to Start a Return
To begin your return, contact us at info@hunterbootts.it.com with your order number and reason for return. We will provide you with a Return Authorization (RMA) number and a prepaid return shipping label. Do not ship items back without an RMA, as this may delay processing.
Return Shipping Cost
We provide free return shipping for all eligible returns within the 30-day window. The prepaid label we issue will cover the full cost of return postage.
Refund of Original Shipping Fees
Since all orders ship for free, no shipping charges will be deducted from your refund.
Refund Processing Time
Once your return package is received at our facility (43 Cassata Ct, West Babylon, NY 11704), our team will inspect the items within 1 to 2 business days. After approval, we will issue a refund to your original payment method. Please allow an additional 7 to 10 business days for the funds to appear in your account, as this timeframe depends on your bank or credit card issuer.
Damaged, Defective, or Wrong Items
If you receive a damaged, defective, or incorrect product, please contact us within 3 business days of delivery. We will cover return shipping and offer a full replacement or a complete refund – no deduction will be applied. See our Shipping Policy for further details on the reporting process.