Where We Ship
We currently deliver exclusively to addresses within the United States, including all 50 states and U.S. territories. We do not offer international shipping at this time.
Shipping Cost
We are delighted to provide free standard shipping on every order, with no minimum purchase requirement. There are no hidden fees or surcharges—the price you see is the total you pay for delivery.
Order Processing
Most orders are processed and handed off to our carrier partners within 1 to 2 business days after order placement. Orders placed on weekends or U.S. federal holidays will begin processing on the next business day.
Delivery Timeframes
Once your order leaves our facility, you can expect delivery within 3 to 7 business days via ground service. Please note that these are estimated transit times provided by our carriers; actual delivery may vary due to weather, peak seasons, or carrier operational conditions.
Carrier Partners
We work with a select network of established logistics providers, including USPS, UPS, and FedEx. We automatically assign the most suitable carrier for your location to optimize delivery speed and reliability. You will receive the carrier name and tracking number in your shipping confirmation email.
Order Tracking
After your order has been dispatched, we will send you an email containing a unique tracking link. You can use this link to monitor your package’s progress until it arrives at your doorstep.
Address Accuracy
You are responsible for providing a complete and correct shipping address at checkout. We cannot modify or redirect packages once they are in transit. If a package is returned to us due to an incorrect address, we will contact you to arrange reshipment, and a new shipping fee may apply.
Order Cancellations
You may request to cancel your order within 2 hours of placing it by contacting our support team. After this period, or once your order has entered the processing stage, cancellation may no longer be possible. If your order has already shipped, please follow our standard return procedure upon receipt.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or contains the wrong item, you must notify us within 3 business days of delivery. Please keep all original packaging and send an email to info@hunterbootts.it.com with your order number, a description of the issue, and clear photos. We will arrange for a free return, replacement, or full refund as appropriate.
Delivery Delays
While we strive to meet all estimated delivery dates, we are not liable for delays caused by carriers, severe weather, or other events outside our control. In the event of a significant known delay affecting your area, we will proactively notify you via email.