Q: Do you ship outside the United States?
A: No, we currently ship exclusively to U.S. addresses, including all states and territories. We do not offer international delivery.
Q: How much do you charge for shipping?
A: We offer free standard shipping on every order – no minimum purchase is required. You will never pay extra for delivery.
Q: When will my order be shipped?
A: Orders are processed within 1–2 business days. Once processed, they are handed to the carrier for delivery.
Q: How long does delivery take?
A: After shipping, you can expect your package to arrive in 3 to 7 business days. These are carrier estimates and may vary.
Q: Who delivers my package?
A: We work with major carriers such as USPS, UPS, and FedEx. We choose the best option for your location and will provide tracking details.
Q: Can I cancel or change my order?
A: You may cancel within 2 hours of placing your order. After that, if your order has not yet shipped, we will try to accommodate changes, but we cannot guarantee it. Once shipped, the order cannot be canceled – you can return it after delivery.
Q: What is your return window?
A: You have 30 calendar days from the delivery date to return your items. They must be unused and in original packaging.
Q: Do I have to pay for return shipping?
A: No. We provide a free prepaid return label for all eligible returns within the 30-day period.
Q: How soon will I get my refund?
A: We process refunds within 1–2 business days after receiving your return. The time for the money to show in your account depends on your bank – usually 7–10 business days.
Q: What if my item is damaged or incorrect?
A: Contact us within 3 business days of delivery. We will arrange a free return and send a replacement or issue a full refund. Please keep all packaging and send photos.
Q: What payment types do you accept?
A: We accept Visa, MasterCard, and PayPal.
Q: Will I be charged sales tax?
A: Yes, sales tax is automatically applied at checkout based on the shipping address and state tax laws. You will see the exact tax amount before you complete payment.
Q: How can I contact customer support?
A: You can email us at info@hunterbootts.it.com, call +1 631-626-5622, or reach us via our website’s contact form. Our hours are Monday–Friday, 9am–6pm CT.